Info, Returns, & Refunds

It is our goal to provide 100% satisfaction and peace of mind to our customers. You will find all of our  Info, Return, & Refund policy below. If you have any questions please contact us.

Payments

  • We accept Debit, Credit, PayPal, & Amazon Pay Payments. We also offer Financing services through Affirm & Katapult, that are only available for US based customers
  • Route Shipping Protection – We offer shipping insurance via Route, that is paid for at the time the order is placed. These are Non-Refundable as they are paid straight to Route, and cannot be refunded even if orders are fully refunded. 
  • If you are having trouble paying, please contact us and we can make an order for you or send a Invoice to be paid directly

Returns & Refunds

  • Full refunds are available before item ships. All sales are final once processed and shipped. You can return a product for up to 30 days from the date you purchased it, while return shipping and a restocking fee may apply. If there was a mistake  or have received a defective item, we can assist on fixing or replacing any item. Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt. We will not accept returns that have been used.
  • If you purchased the wrong item and it is unopened in the original packaging, we will issue a refund with a 15% restocking fee or 10% restocking fee on items over $800+. Installed, modified, or customized parts are non-returnable.
  • Return shipping is paid for by customer unless there was a mistake or if customer received a defective item
  • Custom painted items are non-refundable
  • Items are not warrantied after install. Please contact the shop who installed it
  • If you received a damaged item, you MUST take photos/videos of the box and item before installation. If the item is installed before damage is reported, we cannot honor the warranty.

Shipping

  • Shipments from us take about 1-3 days to process and about 2-7 days to ship, all depending on the item and unless told otherwise. Please contact us for exact time on all products and we can gladly assist.
  • International Shipments will be quoted at check out, and may be subject to a surcharge after processing depending. We will contact you within 48 hours if we cannot fulfill your order.
  • Freight Shipments for Bumpers/Hoods/Body Kits or Large Items have a 3-5 day processing time
  • Shipping and Handling are not refundable.
  • All non-US customers are responsible for all import taxes and duties. These are charged by carriers and customs, not by us directly.
  • Return shipping is paid for by customer unless there was a mistake or if customer received a defective item

Anderson Composite Items Shipping Policy

  • IMPORTANT: In case of shipping damage, receiver must note any damages on the delivery receipt, then accept the package. Do not refuse any of the packages! If receiver signs for package and later discovers damages, he/she might not get compensated properly, if at all.

Bulk/Group Buys

  • If you’re interested in buying products in bulk or with a group, we can offer you a special discounted price. Please contact us using the “Message Us” button below or on our Contact Page