THIS SHIPPING POLICY IS ONLY FOR USA ORDER.
Processing time:
All orders are shipped within 1-4 business days. Orders placed over the weekend are dispatched on Mondays.
Shipping time:
Standard Shipping: We usually deliver orders within 2-7 business days. (MONDAY – FRIDAY)* (in regular seasons)
Custom Wheel Build Time: All custom steering wheel orders take a minimum of 5-8 weeks for processing, before shipment
Custom Headlight Build Time: All Headlight orders take a minimum of 5-7 days for processing, before shipment
Order Tracking:
Once your order has been shipped we will email you a tracking number and a link to the courier’s website. You can also visit “My Orders” to view as well and visit our “Track Page“. Please contact our customer service team if you do not receive this email, by Live Chat, emailing support@nextgenspeed.com, and
Failed Delivery
If the package cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect shipping address, absent receiver,) or if packages cannot clear destination countries customs or if the customer refuses to collect the package, the package will be returned to the sender at the customer’s expense. The expense includes shipping costs incurred; this amount will be deducted from the total of the order to be refunded. We are not responsible for clearing, but will do the best we can to help. We recommend international customers in certain countries have a customs broker.
Our Carriers
We use USPS/UPS/FEDEX/DHL for deliveries.
Upon Receipt of Your Order
You are advised to carefully inspect the package and goods to ensure they are intact and complete before signing for receipt of delivery. Should you find the parcel to be damaged or incomplete you must refuse delivery of the goods or sign “Damaged” then contact us on the day of delivery.
International Shipments
if packages cannot clear destination countries customs the customer is responsible for return shipping or reshipment costs. We are not responsible for clearing, but will do the best we can to help. We recommend international customers in certain countries have a customs broker.
Custom Duty Fees
The receiver is responsible for customs government duty/import fees.
Bank Holidays
We do not deliver on a Bank Holiday so your parcel will be delivered on the next working day.
Address:
NEXT-GEN SPEED
42010 Koppernick Rd Suite 110 Canton, MI 48187, USA
Phone: (313)262-1886
Email: support@nextgenspeed.com
For Any Question, You Can Easily Contact Us.
Support: We are Available Mon-Fri 10am-4pm EST